Refund policy
Thank you for choosing Tactical atmosphere. We are committed to providing you with a high-quality shopping experience. Please read our Return & Refund Policy carefully before making a purchase.
1. Return Window & Eligibility
We offer a 30-day return policy. You must submit your return request within 30 days of receiving your order. Late requests will not be accepted.
All returned items must be in their original condition: brand new, unused knives and brand new outer packaging. We do not accept returns of used products.
2. Order Cancellation
You may cancel your order at any time before it has been shipped. Please contact customer service as soon as possible to proceed. Once an order has been shipped, we do not accept returns or refunds except in the specific situations covered under “Damages, Defects & Incorrect Items” and “Exchange Service” below.
3. How to Start a Return
To initiate a return, please send your order number, a photo of the brand new, unused knife, and a photo of the brand new outer packaging to: cym5562@outlook.com.
Once your request is approved (approval may take up to 5 business days), we will send you a return label and detailed shipping instructions. Please do not ship the item back before your request is approved. Unauthorized returns will not be accepted.
4. Return Shipping Costs
International shipping is relatively complex. All return shipping costs, as well as any customs duties or additional fees incurred, are the responsibility of the customer. The return label we provide is intended to simplify the return process; the corresponding shipping fee will be deducted from your refund. You may choose your own carrier, but you must use our trackable label to ensure the package is secure.
5. Damages, Defects & Incorrect Items
Please inspect your items immediately upon arrival. If your item is defective, damaged, or incorrect, please contact us within 72 hours at cym5562@outlook.com. We will assess the issue and resolve it promptly (e.g., replacement, partial refund, etc.).
6. Exchange Service
We offer exchanges under the following circumstances:
- Quality issue affecting normal use: If the knife you received has a quality defect that affects its normal use, please contact us within 72 hours of receipt at cym5562@outlook.com. You must attach a clear video demonstrating the defect, along with your order number. The video is crucial evidence and will directly impact whether your exchange request is approved. We will provide an appropriate solution, such as a replacement, depending on the severity of the issue.
- Incorrect item received: If you receive the wrong item, please keep all items you received, including the outer packaging with the shipping label. Contact us within 72 hours at cym5562@outlook.com, provide your order number, and follow our instructions to complete the return/exchange process.
7. Refund Processing
Once your return is received and inspected, the refund will be issued to your original payment method. After approval, refunds typically take 5–10 business days to appear in your account, depending on your bank or payment provider. If you have not received your refund more than 15 business days after approval, please contact us at cym5562@outlook.com for assistance.
8. Order Number Requirement
To help us process your request quickly and accurately, please include your order number (formatted as # followed by 4 digits) in all email correspondence. You can find your order number in your order confirmation email.
9. Contact Us
If you have any questions regarding returns, refunds, or after-sales service, please email us at cym5562@outlook.com and we will get back to you as soon as possible.
Tactical atmosphere reserves the right to interpret and modify this policy within the limits permitted by law. Thank you for your understanding and cooperation.